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Legal Information

1.      Introduction:

Http://www.ultrapharmacy.co.uk is a trading name of Z A Akram Limited, a company registered in England and Wales. Company number is  02690906 and the Head Office address is:

Z A Akram Limited

 2 Thorne Road

Thornton Lodge


West Yorkshire


By visiting this website, you agree to be bound by its terms and conditions.

2.      Information on the Website:

Ultralife Healthcare provides information and other health and fitness products on the website which should not be regarded as a substitute for professional medical help or form the basis on which to take any medical action. You should always seek help from a qualified healthcare professional regarding treatment or any other medical advice.

3.      Marketing Policy:

Http://www.ultrapharmacy.co.uk reserves the right to contact customers who order form our site for more promotional offers. It also has the right to contact such customers with further promotional offers from third party suppliers of products and services such as health insurance, warranties and accessories. However, http://www.ultrapharmacy.co.uk cannot be held responsible for any negligence on their part.

4.      Delivery Costs:

At http://www.ultrapharmacy.co.uk, all deliveries are made only through Royal Mail. For mainland UK, two delivery options are offered. So it is recommended that you read the details given below to understand the difference in the services offered.

Standard Service - £2.95. By choosing this service, you agree that we will send your parcel through the Royal Mail recorded delivery service. You also make sure that this service is untraceable at any stage of the delivery process. Once the parcel is dispatched from our store, this service does not provide any tracking or progress information. We do not provide a tracking number but this is only used for proof of signature. In case a parcel goes missing, you agree to wait for 14 days from the day the goods were shipped out before we can make any insurance claim with the Royal Mail.

Tracked Service - £4.00. Tacked Service of delivery is fully tracked and provides you with full progress from the time your goods are dispatched from the store. By choosing this service, you agree that we send your parcel through either Royal Mail.  You also have the benefit of a re-attempted delivery where the Royal Mail service will retry to deliver the parcel if they were not successful in delivering it in the first attempt. 

For your piece of mind and safe deliver y of products that are high in value, it is recommended that you select the Tracked Service for order.

The above rates are the total cost of delivery of the products, regardless of how many items you order from our store.  At http://www.ultrapharmacy.co.uk, most items are dispatched either on the same working day as your order, or the subsequent working day.  

Mainland UK

At http://www.ultrapharmacy.co.uk, delivery of parcels to Mainland UK addresses are charged at a standard rate of £2.95 for recorded delivery and £4.00 for the tracked service. 

Northern Ireland and certain postcodes within the Scottish highlands (IV, KW, ZE, HS, KA27-28, PH19 - 44, 49-50, PA20 - 88) are charged at £3.95. 

We offer free delivery on all UK Mainland orders over £40 in value.

Our standard delivery option includes packaging, handling and Royal Mail delivery postal costs.
For orders that weigh 25kg or more (and for every subsequent 25kgs), there is an additional handling charge of £4.00 per 25kg. All other delivery conditions apply as above.

It is important to note that deliveries of products to UK and Ireland are charged at European delivery rate. For more detailed information, contact us on 0845 226 1822 or write to us on customerservice@ultrapharmacy.co.uk

NHS Prescriptions

All NHS prescription orders are delivered free of charge to any address in the UK. Registered post is used for prescription orders.  We aim to dispatch prescription orders on the same working same day as we receive your physical prescription.  Our free-post address to post your prescription is:

Z A Akram Limited

 2 Thorne Road

Thornton Lodge


West Yorkshire



Parcels to Mainland Europe are charged at £25. Multiple addresses are charged individually.

Please note that some European islands and remote areas may be charged at our worldwide delivery rate. Before ordering from remote islands, contact us on +44 0845 226 1822 or write to us on customerservice@ultrapharmacy.co.uk

It is also important to note that the VAT charges are automatically calculated at the checkout for deliveries outside the UK.


Deliveries to all other destinations are charged at £60.

For deliveries outside of the UK, the VAT charges are automatically calculated at the checkout.

We pack our products in branded envelopes. Those plastic envelopes cannot be opened without damaging them. If you feel that the envelopes you received are damaged, please write to us on customerservice@ultrapharmacy.co.uk . Please do mention your order reference number in the email body so that we can investigate the matter with the Royal Mail and respond to you.

http://www.ultrapharmacy.co.uk informs you that writing your correct address is your responsibility when ordering. Any expense incurred in rectifying your mistake will be charged to you or your account.

In case your ordered items are not available at stock, we retain the right to remove the item(s) from your order. Delivery dates are approximate and not guaranteed (please see our Delivery page for UK and overseas’ delivery charges.)

5.      Registering:

The present website is for use by people aged 18 and above. You will have to register for using this site. It is your sense of good faith that you provide accurate personal information. Keeping your login details safe is your responsibility.

6.      Content:

Http://www.ultrapharmacy.co.uk has taken great care to ensure that all the information and contents on this site are accurate and correct. Therefore, Ultralife will not accept responsibility if any error is found. Ultralife may use content on this website licensed from third party suppliers, all individual suppliers will be responsible for their own content.

7.      Returns and Exchanges:

If you intent to return or exchange the products received as a result of your order, please let us know within 7 days of the receipt of goods. Goods should be received by Http://www.ultrapharmacy.co.uk within 28 days from date of delivery to qualify for our no-obligation exchange or refund.


We cannot accept any returns of the following products and medicinal products:

  • OTC products (Over the Counter)
  • Prescription products private or
  • NHS prescriptions

Due to their nature, we do not exchange them. Health and fitness tools should be returned in the dismantled form in which they were received.

All the goods, to be returned, should be properly packaged for ensuring they are not damaged in transit. Carelessness may lead us to refuse the exchange or return. In all such concerns, you must notify us of the problems within 7 days.

Ultralife.co.uk has the right to refuse a refund or exchange if we feel the product has been used, damaged or items are missing from the dispatched contents. In any circumstance you will be notified from our refunds department once we receive your goods and what the refund policy is, we cannot guarantee a refund until we have received the goods.

All goods that need returning should be returned to:

Z A Akram Limited

 2 Thorne Road

Thornton Lodge


West Yorkshire


 8.      Refunds:

All refunds are the discretion of http://www.ultrapharmacy.co.uk and are issued only after 15 days from delivery date. Failure to comply with the terms above may result in your refund being refused.

9.      Responsibility:

Ultralife.co.uk and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website.

10.  External Links:

External links may be provided but the bearer of the external website and content holds all responsibility & liability that may arise from its use. We provide these links for your convenience, however Ultralife.co.uk cannot be held responsible for any losses occurred.

11.  Public Forums and user Submissions

We are not responsible for any material on this website which you submit to online public areas. Any such material may be removed by the website owner without any notice if it is likely to affect the rights of third parties or if it in any way is defamatory or indecent.

In addition, posts or uploaded files should not contain corrupted files that may damage the owner’s website or a third party’s computer system. Neither should any information violate the copyright, trademark or intellectual property rights of the website owner.

12.  Prescriptions

A £7 administration fee is charged to cancel orders where a prescription is not received after an order has been made online.