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Privacy Policy

Your privacy is important to Ultrapharmacy.co.uk.

In the light of recent changes to privacy law which have happened because of the European Union’s General Data Protection Regulations, or GDPR, we have updated our Privacy Policy.


Privacy Policy. 1

The Policy. 1

The data we collect. 2

How and why we use it. 2

When your information is shared.. 3

Obtaining information that we hold.. 4

To opt out. 4


The Policy

This Privacy Policy refers to http://www.ultrapharmacy.co.uk, which is run by the company of the same name, based at: 2 Thorne Road, Thornton Lodge, Huddersfield, West Yorkshire, HD1 3JJ

It explains how we comply with the GDPR (General Data Protection Regulation), and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to.

Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.

Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.

Our contact information is provided if you have any questions.

Ultrapharmacy.co.uk is protected by SSL encryption, the industry standard in website security. Our SSL Certificate is provided by Comodo who encrypt the site with 128/256 bit security.


The data we collect

Cookies Our website places cookies on your computer, as many websites do. Cookies help to improve your experience of the site.

We also use technology that uses cookies.

There is a full list of cookies that we use at the end of this Policy.

If you do not want to use cookies, you can disable them within your browser.

You can find out more about cookies from the Information Commissioner’s Office: https://ico.org.uk/for-the-public/online/cookies/

Personal Data Ultrapharmacy.co.uk collects data about you. This information is normally collected through registration forms. However it may be surfaced when visiting other websites.

If you browse the site without being logged in, this information will allow you to view recently viewed products. This data may also be retained by your browser.

If you are logged in, or subsequently log in, this data may be retained on Ultrapharmacy.co.uk’s servers.

We currently delete data that is over 10 years old.

Patient data

We do not routinely collect medical data when using the website. However, it might be possible for e.g. Customer Services Staff to ascertain certain information from things such as order history.

All staff are trained and reminded about the importance and legal significance of confidentiality.


How and why we use it

Website functionality. This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Marketing. We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is Mailchimp.com and you can read their privacy policy on their website: https://mailchimp.com/contact/abuse/


Social Media We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

When your information is shared

We do not sell your information to third parties.

In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, our panel of medical experts, technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.

The following technologies will place cookies on your computer. These will allow information about how you use the site make your experience more personalised, as well as returning the information they contain to you.

Ultrapharmacy.co.uk uses software called Magento to run.

Your personal information may be passed to Sage for processing orders. You can view their Privacy Policy at https://www.sage.co.uk/uk/hrpayrollhero/privacy-policy

Information about how you use Ultrapharmacy.co.uk is also passed to Google Analytics. Exactly which information Google Analytics collect depends on a range of factors including whether you are signed in and your location. Google’s Privacy Policy is available at https://policies.google.com/privacy . This may also affect other advertising you receive from Google and its partners.

Mailchimp places cookies to identify links you have clicked or not clicked.

Facebook uses a trackable “Facebook pixel” on the page in order for Ultrapharmacy.co.uk to understand its audience better. This may also affect other advertising you receive at Facebook and its partners. Facebook explains their procedure with cookies here: https://www.facebook.com/policies/cookies/

Obtaining information that we hold

In the first instance, please visit https://www.ultrapharmacy.co.uk/customer/account/index/ to view your account.

Please get in touch to find out what data we hold. Write to:

Data Controller


Wembley Works



S73 0LY

To opt out



To opt out of marketing Emails, click here. click here To delete your account completely, please click here. click here